What Are Support Blocks?

Every support block corresponds to a half-hour of time. This implies that our minimum work commitment is for half an hour, and during this time, we not only address specific tasks but also perform additional activities such as backups, testing, and report generation. We can efficiently manage multiple requests within a half-hour block.

Here’s a pro tip: Some clients provide us with a task list to save time and blocks.

Support blocks never expire, and the more you purchase, the better the discount. It’s wise to stock up on them.

We maintain a record of your block purchases, their utilization, and the remaining balance. You can conveniently access and review this information by logging in at any time. The blocks are associated with your website’s domain name for ease of reference.

Inquiring or requesting a quote does not deplete blocks. In any situation where there might be a charge for blocks, we will always communicate and confirm that with you through email beforehand.