Why Am I Not Receiving Emails from the Forms on my Website?

Not Receiving Emails from Website

If your website has a form for things like Contact Us or job applications, ideally, you’d get those submissions via email. But because of email spammers, it doesn’t always go smoothly.

At times, these emails may land in spam filters such as Outlook, Apple Mail, or Gmail. Be sure to inspect your spam folders in these platforms. If you utilize a different email service, check their website where you can log in to locate any emails marked as spam.

Ensuring the smooth reception of these emails is crucial when launching a new website. If there are issues, consider adding the server to a whitelist or instructing your spam filter to recognize these emails as legitimate.

Did I Just Lose Everything?

With Mid-West websites, we avoid depending on email to address potential issues. We’ve set up a backup directly on your website. Just log in to the Dashboard, locate the “Forms” section, and you’ll find a “Submissions” area where all sent information is saved. You can easily download or export it from there.

E-Commerce Websites

For websites with a shopping cart or e-commerce, depending solely on email isn’t recommended. It’s crucial to log into your website regularly during the day to confirm and verify orders. Also, cross-check this information with your payment gateway software to ensure the success of each transaction and catch any potential oversights.

What to Do

If you’re not receiving expected emails, check whether your spam or junk email filters are activated. Email configurations differ, so while filtering might not be the primary issue, it’s a good initial step as it’s often a common problem.